I've recently set up a new direct debit and tariff under my name, as it was previously under somebody else's name. I was asked to set up an account over the phone including creating a password. After the call and waiting a couple of days, I've been trying to log in, but it says that the information isn't recognised, if it try to reset my email/password, it just gives me a message that "Something went wrong". I then tried to register again using my current mobile number and email, but then it says that the email has already been registered. I don't know what to do now as there seems to be no way to access my account. The only thing I can think of is that the person on the phone misunderstood when I gave a password and the one I'm trying to enter is incorrect. I've tried logging in on the desktop website and in the app but neither are working.
I really hope there's a fix.
