Password. Could you enlighten me. Is this the password that Virgin give customers when they sign up. Is it the password that goes with the email address or is it the security password that the customer gives as a reminder. I have been told that the password maybe sent out to my son in law shortly. But will have to wait and see.. They had no problem when leaving Virginmedia but trying to leave virgin mobile is a different story.
Hi Teabag thanks for the information. Something sort of put me off it as it mentioned 56 days. So will leave this one just now and concentrate on other ways of doing it. If that does not work I will try your method. Regards Jockie
The Media On line account has been closed by Virginmedia and we have opened a mobile account as advised. So maybe a little confused as to what account we have to know the security questions. I would imagine probably the Media account and not the mobile account. My Daughter has phoned them many times and had the satisfaction of have the phone put down on her after 20 minutes. So not in a hurry to phone again
Virgin Mobile run seperate from the Media side with billing and accounts, so mobile account information is what you want/need.
The answer they want is the Security answer from the mobile account.
If you have managed to open a online mobile account, you can now follow the links: Update My Profile > Security Details > and change the security question and answer yourself, once you have done that you can ring and have the correct answer they are after.
--------------------------------------------------------------- BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
Apologies, I've just checked and we don't send security reminders for Mobile Accounts, only for Cable Accounts.
If the Account Holder is not able to call us to pass DPA and obtain a PAC code for you, the alternative is for the Account Holder to submit a complaint to us and we will look at it that way. However it must be the Account Holder.
It does seem to be long winded but it's because we take security very seriously.