Menu
Reply
JonB65
  • 11
  • 0
  • 0
Tuning in
705 Views
Message 1 of 6
Flag for a moderator

Can't Access Voicemail

Using an iPhone 11 Pro Max on iOS15.02

I have a voicemail notification.

When I dial voicemail from my Virgin Mobile phone and enter the correct PIN I get a few seconds of silence then a message "Thanks for calling Virgin Mobile voicemail, bye for now" and it hangs up. No way to interact with voicemail or the voicemail service.

If I enter an incorrect PIN is recognises this and asks me to try again so I know it isn't a PIN problem.

I've restarted my phone and I downloaded the 15.02 update from 15.01

Tags (2)
0 Kudos
Reply
Gareth_L
  • 10.26K
  • 578
  • 1.14K
Forum Team
Forum Team
702 Views
Message 2 of 6
Flag for a moderator

Re: Can't Access Voicemail

Hello JonB65

Sorry to hear this is happening 

Can I just ask if the Voicemail was working before any updates?

Gareth_L

0 Kudos
Reply
JonB65
  • 11
  • 0
  • 0
Tuning in
700 Views
Message 3 of 6
Flag for a moderator

Re: Can't Access Voicemail

I'm unable to confirm one way or the other. I don't think I have ever used it other than setting it up.  I make and receive very few voice calls.

0 Kudos
Reply
Gareth_L
  • 10.26K
  • 578
  • 1.14K
Forum Team
Forum Team
693 Views
Message 4 of 6
Flag for a moderator

Re: Can't Access Voicemail

Thanks JonB65

I am more than happy to take a look at this for you 

Probably best if we reset the Voicemail and pin for you
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

0 Kudos
Reply
Gareth_L
  • 10.26K
  • 578
  • 1.14K
Forum Team
Forum Team
678 Views
Message 5 of 6
Flag for a moderator
Helpful Answer

Re: Can't Access Voicemail

Hi JonB65

That's been reset for you now 

So any calls you don't answer got to voicemail

The pin has been reset and you will an sms message 

Just follow the instructions 

Any issues, let me know 

Gareth_L

Gareth_L
  • 10.26K
  • 578
  • 1.14K
Forum Team
Forum Team
669 Views
Message 6 of 6
Flag for a moderator

Re: Can't Access Voicemail

Hi JonB65

Thanks for letting us know the Voicemail is working again

Were here should you need any more help 

Gareth_L

0 Kudos
Reply