on 12-10-2021 11:52
Using an iPhone 11 Pro Max on iOS15.02
I have a voicemail notification.
When I dial voicemail from my Virgin Mobile phone and enter the correct PIN I get a few seconds of silence then a message "Thanks for calling Virgin Mobile voicemail, bye for now" and it hangs up. No way to interact with voicemail or the voicemail service.
If I enter an incorrect PIN is recognises this and asks me to try again so I know it isn't a PIN problem.
I've restarted my phone and I downloaded the 15.02 update from 15.01
Answered! Go to Answer
on 12-10-2021 13:55
Hi JonB65
That's been reset for you now
So any calls you don't answer got to voicemail
The pin has been reset and you will an sms message
Just follow the instructions
Any issues, let me know
Gareth_L
on 12-10-2021 11:59
Hello JonB65
Sorry to hear this is happening
Can I just ask if the Voicemail was working before any updates?
Gareth_L
on 12-10-2021 12:04
I'm unable to confirm one way or the other. I don't think I have ever used it other than setting it up. I make and receive very few voice calls.
on 12-10-2021 12:14
Thanks JonB65
I am more than happy to take a look at this for you
Probably best if we reset the Voicemail and pin for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 12-10-2021 13:55
Hi JonB65
That's been reset for you now
So any calls you don't answer got to voicemail
The pin has been reset and you will an sms message
Just follow the instructions
Any issues, let me know
Gareth_L
on 12-10-2021 15:39
Hi JonB65
Thanks for letting us know the Voicemail is working again
Were here should you need any more help
Gareth_L