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Can not receive Calls or text msgs

Need help asap please. Signed up in to Virgin mobile recently, all 'OK' initially, then 3-4 weeks later lost network connection/access.

Spoke with customer service who informed it was because I had not used/swapped over to my new (unrequested) 5G sim that had already been sent out to me.

Inserted the 5G Sim and assumed all was working OK as I was able to dial outbound. A few days later however I discovered all was no OK as I was unable to receive calls or texts. 

I have also discovered that the only way I can make outbound calls or texts is by having WiFi calling turned on? But this still doesn't inable me to receive contact on this number!

I eagerly anticipate your help please VM.


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