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Can not get 4g

Hi

My son is having difficulty connecting to 4g. His phone will connect to the WiFi but he has no connection when not on WiFi if you know what I mean. 

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Re: Can not get 4g

Sorry to hear that your son is having issues with his mobile data connection MrsB1965.

Has this changed since you last posted? if not you can check the device is set to automatically connect to a network. If you have a 4G device in a 4G coverage area but are only able to connect to 3G, make sure that 4G is switched on

 

Please could you try the sim card in another to device? This will let us know if the issue is with the handset or the sim card.

 

Regards

Steven_L

 

 

 

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