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m0han
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Message 1 of 21
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Can i cancel a rolling 30 day contract linked to a phonr

Hello, hope some one can help. I had took out a phone along with a sim on a 30 day rolling for the sim, and 36 monthly payments for the phone. 

 

can i cancel the rolling contract sim only, so that i left with the dd for the phone itself??

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Superuser
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Message 2 of 21
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Re: Can i cancel a rolling 30 day contract linked to a phonr

The answer is yes ---- Getting 789 to agree to it is another thing. They seem to make their own rules.

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m0han
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Message 3 of 21
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Re: Can i cancel a rolling 30 day contract linked to a phonr

i thought so, i had this response when i first tried to cancel and now again today

they are saying as i am within the 36 months and still paying for the phone, i cannot cancel, is that correct?

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teabag
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Message 4 of 21
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Re: Can i cancel a rolling 30 day contract linked to a phonr

They are completely wrong in stopping you canceling, 36 month SIM contracts are against the law, that's why the SIM's are on 30 day contracts with the Freestyle phone loans.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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m0han
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Message 5 of 21
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Re: Can i cancel a rolling 30 day contract linked to a phonr

thanks for your replies people, speaking to them now and it is literally like pulling teeth. they keep sying i have to have the sim for 36 months i hve the phone

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m0han
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Message 6 of 21
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Re: Can i cancel a rolling 30 day contract linked to a phonr

thanks for the advise, the 3rd person i spoke to has apparently cancelled. wont hold my breath but fingers crossed

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m0han
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Message 7 of 21
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Re: Can i cancel a rolling 30 day contract linked to a phonr

Is there anyone here who can cancel my 30 day rolling contract? Its seems to be impossible to do this over phone. How can the agents tell me i cannot cancel a 30 day rolling contract while the finance on my phone is active????? Someone please hellpppppppppp

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teabag
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Message 8 of 21
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Re: Can i cancel a rolling 30 day contract linked to a phonr

Unless help comes your way from the Forum Team here, I do not see any other option but to take this further - either with Resolver or Cisas

 

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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m0han
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Message 9 of 21
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Re: Can i cancel a rolling 30 day contract linked to a phonr

thanks for the reply, is there anyway I can be referred to the forum team here?? I have raised a complaint with virgin mob, and they are now trying to ring back on a number that I didn't specify, and are then sending me emails saying we cannot contact you. My account clearly states the sim is a 30 day rolling contract. They are effectively telling me this sim is a 36 month contract?????

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Forum Team
Forum Team
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Message 10 of 21
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Re: Can i cancel a rolling 30 day contract linked to a phonr

Hi m0han,

 

Thank you for your post. I'm sorry to hear about what has happened. 

 

I will private message you now to look into this further.

 

^Martin

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