Can I leave virgin mobile network whilst keeping phone

[Nath8493]

Hi,

So I’m first of all wondering if I can leave my current virgin mobile plan whilst keeping up with my phone plan. I find that my 4G/5G gets throttled back in busy areas and even when I’ve got 4G/5G the speeds sometime can be so slow, to the point things take minutes to load. 

second of all is there anything that can be done about my poor speed ? 

many thanks in advance 

[John_GS]

Hi Nath8493

Thanks for posting and welcome to the community. 

Regarding cancellation, this is something you'll need to call the team about as we don't deal with this here.

I am sorry for the signal and speed issues. Is this in one area or multiple please?

Best wishes,

[Nath8493]

Hi,

yes so it’s all areas. I’ve been abroad a few times recently and 4G and 5g has been working fine out of the uk. So I thought it can’t be the sim, but at this time I’m open open to trying. I’m only thinking about changing because of the awful speeds.

[John_GS]

Thanks for coming back to me. Are you able to or have you tried the SIM in another handset to see if it's a SIM issue? 

Best wishes,

[Nath8493]

I’ve tried in another phone yes, no avail. What I haven’t checked yet is APN settings. 

[John_GS]

OK, what device are you using please?

Best wishes,

[Nath8493]

iPhone 14 pro max

[John_GS]

Thanks try this - https://devicesupport.virginmedia.com/customer/device/Apple/iPhone14ProMax/ - should help with the APN settings.

Best wishes,

[Nath8493]

Some of my settings were wrong. Just deans odd how they’ve installed wrong but work at the same time ? I’ll report back soon with results.

[John_GS]

Cheers, keep us posted 🙂

Best wishes,