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Jimbob4
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Can I change tariff/bundle

‎12-08-2021 00:09 - edited ‎12-08-2021 00:10

Hi

I have hundreds of pounds worth of credit on my virgin mobile SIM card. I stopped topping it up months ago but was now wondering if I can use this credit to change to a monthly tariff were Virgin can take say £20 a month from this credit and give me more GB's to use.

 

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enlli
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Re: Can I change tariff/bundle

on ‎12-08-2021 07:36

I believe you can. Have a word with sales. PAYG is being closed anyway between Oct and January of next year.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tom_F
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Re: Can I change tariff/bundle

on ‎13-08-2021 09:51

Hi Jimbob4, thanks for getting in touch.

 

As far as we're aware here what you're requesting is possible - I understand it's just refunds that we can't provide from Pay As You Go. 

Unfortunately we can't help set up a Pay Monthly account from here as enlli helpfully suggested above our sales team on 0800 052 0238 can assist with that. If you have any issues moving the credit over though please let us know.

 

Tom 

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