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henrybook
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Can I change my mobile number online?

Hi, 

I have tried to get through to customer services to change my mobile number but have been unsuccessful.

Is it possible to change my mobile number online? Do I do it through my community account or my virgin mobile account? I tried signing up for Virgin community with my virgin mobile details but it kept saying I couldn't use that username?

If it is possible, who do I have to contact, how long will it take for my number to be changed, will I have to a get a new sim? Also, what happens to the old number, do I have to share manually with all my contacts my new number or will they be redirected?

Thanks

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enlli
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Re: Can I change my mobile number online?

You will have to ring to change your number.

There is no need to change SIM

Your old number will cease to work and be quarantined for a while before reissue.

There is no re direct

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