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Izzybonifave
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Calls won’t go through

Hiya, 

for the past week I have been unable to make calls out, every time I try to call someone it beeps three times then cuts me off.

i have turned off my phone and removed the sim and put it back in again but the issue still persists

Any help would be appreciated. 

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Serena_C
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Re: Calls won’t go through

Hi @Izzybonifave

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding the issues you are experiencing with making calls from your mobile, I'm sorry to hear that it beeps three times then cuts you off. Have you tried the SIM in a different handset?

Is there anyone else in the house on Virgin mobile that is experiencing the same issue?

Can you confirm what handset you are currently using, and whether you're able to send or receive texts and use data okay?

Best wishes,

Serena

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