Calls to this number are not currently being connected

[PeterOsbaldisto]

After receiving a new sim, every time I dial any number I get the message "calls to this number are not currently being connected". It looks like the sim card has not been registered correctly. Could someone help please?

[Reece_MH]

Hi @PeterOsbaldisto,

Thanks for your post, and welcome back to our Community Forums.

I'm sorry to hear you're having some problems after receiving a new SIM. The "Calls to this number are not currently being connected", can mean the SIM is sending the call to the network but there is some form of block in place, either on the SIM with us, or the other receiver's handset/SIM. For example, a Premium Call Block or an Incoming/Outgoing Call Block.

To clarify, is this happening on all numbers, including mobile and freephone, or just some? Has this only been happening since you received the new SIM?

Cheers,

[PeterOsbaldisto]

Hi,

It is every number and it's only happened with the new sim. Also the mobile data connection is not working.

Thanks.

[Reece_MH]

Hi @PeterOsbaldisto,

Thanks for confirming. I've taken a look on our end and identified the problem. I'm going to send you a private message so we can look into getting this resolved. Please look out for it in the top-right, purple envelope.

Cheers,

[SabiraHasham]

I am facing the exact same issue since receiving a replacement SIM, I am unable to make calls or use my data, 

[Ayisha_B]

Hi @SabiraHasham 👋,

Welcome to our Community Forums and thanks for your post. It's great to have you on board with us here.

I am sorry you're also having this issue and I would love to assist you further!

As my colleague Reece mentioned, this error can mean the SIM is sending the call to the network but there is some form of block in place, either on the SIM with us, or the other receiver's handset/SIM. For example, a Premium Call Block or an Incoming/Outgoing Call Block.

I'm going to send you a PM now to confirm some details and we can take it from there 😊

Speak soon!

[SabiraHasham]

No response to my DM's? 

[Ayisha_B]

Thanks for your time via PM @SabiraHasham

I can see this has been resolved for you now but if you need my help with anything else, let me know.

Hope you have a lovely Christmas and Happy New Year 🎄

All the best!

[phatp1p3]

I have started to have this issue over the last couple of days. I am not a new customer and haven't changed anything recently

[phatp1p3]

Sorry I misread the post. I seem to be having the opposite issue. I can make calls but people calling me are getting this message. It appears to be anybody calling me gets the message