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Sjls86
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Calls to sky mobile

Can someone explain why I can't call a sky mobile number from my virgin mobile? I can text but not call. They can call me, I can't call them. It doesn't even ring. Everyone else can call them and me, I can call everyone else apart from the one person on sky mobile.

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Emma_C
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Re: Calls to sky mobile

Hi Sljs86, 

Thanks for your post and welcome to our community. 

I'm really sorry you're having issues with calling Sky Mobile numbers, this isn't good. 

Can I ask if this a specific number or any number on Sky Mobile? 

We have seen a few instances like this so I would like to know more, I'm going to pop you a message now and we'll take it from there. 

 

Emma_C - Forum Team
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spenno99
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Re: Calls to sky mobile

Same problem here. A family member moved her phone to a Sky Sim only deal last week, She is not receiving calls nor texts from either my wife nor me (we are both on Virgin Mobile

 

BT landline to her sky phone is fine

WhatsApp does txt video and voice calls to her mobile.

Any suggestions gratefully received

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Emma_C
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Re: Calls to sky mobile

Really sorry about this Spenno99, 

This is being looked into so I'd love some details and we can add them as examples. 

I'll pop you a personal message now and we can take it from there. 

Thanks. 

Emma_C - Forum Team
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