I have talk more anytime included in my package & have fallen foul of this 60-minute rule. I didn't even speak to anyone, just the depressing message your call is important to us blab blah blah
Phoned up to query / complain & basically got shot down & said it was in the T &C's & was sent a copy, didn't even ask
To say finding it in the T & C's is easy is the understatement of the year
If you click within "Your package" all you get is
Inclusive any-time-of-the-day calls to UK landlines, UK mobiles, plus calls to 0870/0845 numbers.
If you go to the contract & CTRL F trying 59 60 or hour, that gets you nothing other than picking up the 360 mini box
You need to persevere CTRL F using "charges" You will find this
Talk Plan and service numbers
If you’ve taken Virgin Phone, your chosen Talk Plan is as stated in your contract. For full details of what’s included and the charges
that apply for calls made outside your allowances, please refer to our website and read our Tariff Guide at virginmedia.com/callcosts no hyperlink so a copy & paste & that gets you this lovely message "Oh, crikey. We can't find that page"
It gets better, within the Missing Late payments section is a hyper link to this https://www.virginmedia.com/legal/price-guides
If you then scroll to very near the bottom you come to this
Home Phone Call Costs
Information about call costs can be found here.
This takes you to a 34-page PDF document - nearly there, firstly if you have the document on standard view - no good, you need to go to at least 200% right at the bottom of page 3 in a very tiny font is the answer
I would have liked to have been able to copy across, to show just how small the small print is
