We have two Samsung Galaxy phones and both have Virgin sims, our broadband is also provided by Virgin.
About 2 weeks ago, incoming and outgoing calls would drop and then reconnect after 5 or 10 secs and maybe drop out again s few mins later. This has been happening to both mobiles.
I used the Virgin mobile signal checker and when I put my postcode in, it said there was a problem with a nearby phone mast not working and "our engineers" are working on it and will provide an update on by 7th March.
It states that the status is updated hourly with the last update timed at 15.38. However it has stayed at 15.38 for 3 days, so obviously not updated hourly.
As 7th March is 3 weeks away how can I get a true update on this fault?