Menu
Reply
saurgoal
  • 2
  • 0
  • 0
Joining in
615 Views
Message 1 of 9
Flag for a moderator

Calls drop after few seconds/minutes

Hiya, we recently switched to Virgin couple of months back, have noticed our calls drop after few seconds and if we are lucky after couple of minutes, Its really frustrating anf happening to mine and wife's phone. 

What is the solution or need to move to some decent service provider.

0 Kudos
Reply
Kath_F
  • 31.41K
  • 1.2K
  • 2.5K
Forum Team
Forum Team
552 Views
Message 2 of 9
Flag for a moderator

Re: Calls drop after few seconds/minutes

Hi saurgoal, 

Thanks for your post and welcome to the Forums. It's great having you on board with us in the Community. 

I'm sorry to hear you are having an issue with calls dropping. 

Is this happening when you are in one specific location or any time? 

Are the calls being made via wifi calling or the mobile signal? 

Pop back and let us know. 

Thanks,

Kath_F
Forum Team




New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
goodbodyj
  • 15
  • 2
  • 5
On our wavelength
549 Views
Message 3 of 9
Flag for a moderator

Re: Calls drop after few seconds/minutes

We've had the same problem in Hertfordshire recently.  It's a fault on the Vodafone network which now seems to be fixed.

You can look at the Vodafone status in your area using this link:  https://www.vodafone.co.uk/network/status-checker 

You may need to zoom out on the map a bit to see what's going on!

Good luck!

0 Kudos
Reply
goodbodyj
  • 15
  • 2
  • 5
On our wavelength
507 Views
Message 4 of 9
Flag for a moderator

Re: Calls drop after few seconds/minutes

Vodafone back to reporting problems in the Watford (and west a bit) area so expect calls to be dropping again if you're with Virgin on Vodafone in that area.

Hopefully they'll have it fixed soon.

0 Kudos
Reply
Hayley_S
  • 3.42K
  • 110
  • 225
Forum Team
Forum Team
504 Views
Message 5 of 9
Flag for a moderator

Re: Calls drop after few seconds/minutes

I am sorry to see this @goodbodyj.

 

Thank you for updating us with this information 🙂

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
goodbodyj
  • 15
  • 2
  • 5
On our wavelength
488 Views
Message 6 of 9
Flag for a moderator

Re: Calls drop after few seconds/minutes

Good news, Vodafone reporting the issues as fixed (although they've said that before 😀), so fingers crossed!

 

Screenshot 2021-05-24 23.35.14.png

0 Kudos
Reply
Molly_G
  • 1.15K
  • 53
  • 136
Forum Team (Retired)
Forum Team (Retired)
467 Views
Message 7 of 9
Flag for a moderator

Re: Calls drop after few seconds/minutes

Hi @goodbodyj,

 

Thanks for the update glad this fault appears to be fixed! 🙂

 

@saurgoal how have things been since Saturday? Have your issues been resolved too?

 

Kind regards,

Molly_G
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
saurgoal
  • 2
  • 0
  • 0
Joining in
378 Views
Message 8 of 9
Flag for a moderator

Re: Calls drop after few seconds/minutes

Hiya,

No still the same, calls drop after few seconds. I was talking to VIrgin's tech support and finally she asked me to switch to 2G service but its really frustrating. Not an ideal solution, have not tried too much calls as now use WA calls. Thinking of switching to other network provider.

  

0 Kudos
Reply
David_Bn
  • 7.13K
  • 310
  • 586
Forum Team
Forum Team
354 Views
Message 9 of 9
Flag for a moderator

Re: Calls drop after few seconds/minutes

Do you have this issue at your home only, or is this effecting you in multiple locations?

 

Are you perhaps able to tell me if you get better signal in certain areas of your property?

 

Have you got the facility of Wi-Fi calling on your handsets?

 

Kindest regards,

 

David_Bn

0 Kudos
Reply