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Calls cut out

My calls always cut out after a few minutes.

i know it’s not my iPhone handset because this doesn’t happen if I put in my husband’s Vodafone sim.

 

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Re: Calls cut out

Hi LizziePung, 

 

Thank you for your post. 

 

This isn't good at all, I apologise you are experiencing this issue. Just to get a bit more from you, I need to ask you a few questions if you wouldn't mind popping me some answers back :); 

 

What colour is your SIM?

Does this happen in all areas of just at home etc?

Does this happen to all number or just specific ones?

 

Cheers. 

Ryan_N - Forum Team
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Re: Calls cut out

Hi Ryan 

Thanks for your input.

My SIM card is white.

Military happens everywhere. In my car, in the house anywhere.

it happens mobile to mobile, regardless of who calls whom, and also when calling land lines.

i know it’s not my hand set, as it doesn’t happen if I use my husband’s Vodafone sim.

it usually happens after 2 mins of a call, if you wait in the line sometimes it reconnects, but more often I have to end the call and call back.

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Re: Calls cut out

It seems like you're on one of our older SIM cards, we are phasing these SIM's out as they will not work by the end of the year. This wouldn't be down to the reason you're having issues, but getting you one of our newer SIM's could help resolve this problem. If you're happy for me to do so, I will send you a private message and get this done for you? 

 

Cheers. 

Ryan_N - Forum Team
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Re: Calls cut out

Hi Ryan

Yes, please.

 

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Re: Calls cut out

Right thank you for confirming all of that for me 🙂 

 

What happens next is a SIM has been sent out to you, it can take around 3-5 working days to get to you. All you would need to do with the SIM once you have it is activate it, on the packaging the SIM comes with, it advises you on how to do this. This should hopefully fix the issue, please let me know the outcome of what happens 🙂 

 

Thank you for your time. 

 

 

Ryan_N - Forum Team
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Re: Calls cut out

Thanks Ryan.

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Re: Calls cut out

Not a problem at all. Enjoy the rest of your day and we will speak soon 🙂 

 

Cheers. 

Ryan_N - Forum Team
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