When I try to make a call, I get an error message saying "calls to this number cannot currently be connected, please call 789 to speak to a member of our team."
When I call 789, I get the same error message.
I also cannot send text messages.
I have had this SIM for years and this is a new issue, starting yesterday.
Hi @mattmcc11 ,
Welcome to our community forums and thank you for your first posts.
Sorry to hear your SIM is currently not connected. We can understand the inconvenience caused and want to best help. I have sent you a private message to further look into this issue. Please look out for the purple envelope and provide a response when you can.
New around here? Check out the do's and don'ts, in our Community FAQs
We're sorry to hear of the problems experienced with your mobile service, we appreciate you taking the time to raise this via the forums.
Have you been able to check your online account to ensure the account is up to date? You can do so here or check that Direct Debits have been taken with your bank.