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Calls cannot currently be connected

Joining in

When I try to make a call, I get an error message saying "calls to this number cannot currently be connected, please call 789 to speak to a member of our team."

When I call 789, I get the same error message.

I also cannot send text messages.

I have had this SIM for years and this is a new issue, starting yesterday.









Forum Team
Forum Team

Hi @mattmcc11 ,

Welcome to our community forums and thank you for your first posts.

Sorry to hear your SIM is currently not connected. We can understand the inconvenience caused and want to best help. I have sent you a private message to further look into this issue. Please look out for the purple envelope and provide a response when you can.


Forum Team

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Tuning in

This has started happening to me this morning. My SIM is fairly recent, there's no problems with the line, I'm disabled house bound and Highly vulnerable waiting on medical calls!!! I'm incredibly upset what is going on please 

Hello Morrigan81,


We're sorry to hear of the problems experienced with your mobile service, we appreciate you taking the time to raise this via the forums.


Have you been able to check your online account to ensure the account is up to date? You can do so here or check that Direct Debits have been taken with your bank.


You can also check for any known area issue here and coverage issues here.