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Calls are not being connected - Unable to call 789

Joining in

Hi, I have paid my outstanding balance yesterday afternoon, and am still getting the message to say that calls to this number are not being connected and to call 789, even when calling 789. Texts also fail, but data connection is fine.

Since I'm not able to contact Virgin Mobile through their own channels I'm not sure what I can do.

Any help or advise would be appreciated, thanks!


Forum Team
Forum Team

Hi @neilwls123 

Thanks for posting and welcome to the community.

I am sorry to hear of the restriction dispute. I'll send you a PM now to assist further.

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Hi I’m in the same boat… paid the bill, but no services still after 24hrs.

rang the helpline who needed me to confirm my direct debit date, but I don’t have a direct debit set up. Because I couldn’t confirm it they could confirm my identity so couldn’t help me…


what can I do?

Hey Taracook21996,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’ve having with your mobile services, how are things looking at the moment, has there been any improvements since your last post?

Kind Regards,