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Calling problem

Hi,

I am on a SIM only plan that has unlimited texts and calls. However, when I ring some people I get dial assist telling me I have no credit. When I text them, they receive the message but their reply comes back as a separate message as their +44 number. Some contacts I am able to call and text no problem. 

I'm struggling to get through to VM so I'd appreciate any help.

Thanks!

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Re: Calling problem

Hi Smithsjs, 

Thanks for your post and welcome to our community. 

Really sorry you're having this issue, this ins't good. 

Can I ask what handset you're using?

Have you tried switching dial assist off? 

 

Is data working fine?

 

Let me know and I can help further 

Emma_C - Forum Team
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