Hey @JerryE,
Thanks for coming back to us and sorry for the late response to your latest post.
How are things at the moment, is this still happening?
Don't worry if you haven't been able to get this looked into further, I can help but we would need to do this over a private message, so that we can confirm a few details and pass account security.
I will drop the message over in a moment.
Thanks
Steven_L