Virgin Media Community

[mattwalker26]

Whether I make a call or receive one, the other person can't hear me but I can hear them.

If we hang up and try again it usually works the 2nd time round.

From reading everyone else with similar problems I understand it to be a routing problem.

Can virgin please help me out.

Thank you

[JoeKing1VM]

mattwalker26 you are very lucky I say after your second attempt your calls are fine. Wow I wish that was the case for me, as you already know its been ongoing for a long time with Virgin this problem and similar. It's more so happening on Virgin but I have contacts on  EE, O2 and it also happening to them.

All we can do is contact Virgin and report said problems or go else where.

Joe

[Corey_C]

Thanks for your post and for reaching out to the Community Forums, mattwalker26,

Sorry to hear that you have been having audio issues with your mobile calls. Can you confirm if this happens if you are using a headset/earphones or if the issues persists when you place the SIM card in another mobile device?

Cheers,

Corey C