Virgin Media Community

[Antony737800]

I have got a gaming phone Nubia redmagic5G. After recent software update if someone calls me the number comes up as unknown. I had the same problem when I was EE hence I changed it to virgin as it was the only network which could show me the caller ID. Is there anything I can do or do I need to look for a new provider when contract is up. Any help would be greatly appreciated. Many Thanks in advance.

[enlli · Accepted solution]

As it is a 5G phone there is a possibility you have been switched to the Vodafone network.

This raises the question as to why some networks are not showing caller ID which I would say is more down to the firmware than the networks.

[Antony737800]

Hi Mark thanks for the feedback. So what can I do now. Reset the phone to factory settings or try contact the phone company or ask for virgin media help. I tried everything with EE before I switched over. Thank You

[Antony737800]

Hi envil,

Sorry got your name mixed up with my mate who I was chatting to when I was responding to you. Many apologies for that..😁😁