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SHP20
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Called my home phone and got charged 19p

on ‎11-08-2020 10:18

I was charged 19p for calling my home landline number from my mobile. Anyone know any reasons for this? 

 

 

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SHP20
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Re: Called my home phone and got charged 19p

on ‎11-08-2020 10:19

How can I get my money back? 

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David_Bn
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Re: Called my home phone and got charged 19p

on ‎15-08-2020 17:27

Good Afternoon SHP20,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've charged for calling your landline phone, do you have a Virgin Mobile account?

 

Have you been made aware of any other callers who have been charged for calling your landline phone?

 

Were you aware of how many minutes you had left on the tariff of the mobile phone account?

 

Kindest regards,

 

David_Bn

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