Virgin Media Community

[joshuaclancy]

Hi,

i tried to call some people last night but everyone I called it says “calls from this number are barred” I’ve tried texting them but the messages are failing to send 

is there anything that I can do about this as I need my phone to be able to call people urgently 

many thanks 

[Natalie_L]

Hi joshuaclancy, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you have been experiencing some issues when making calls from your mobile phone. 

In order for for us to understand the issue and assist further, can you please confirm the following for me?

Have you recently made any changes to your account or received a new SIM?

When making the calls/sending text, does your handset show a signal or 'No service'?

Have you rebooted the handset since the problem started?

If you have not attempted a reboot, can you please try this and let us know if this helps to resolve the issue?

Thank you 

[joshuaclancy]

I have not received a new SIM card 
when sending messages the messages fail to send 

I have tried to reboot the phone but that doesn’t help at all 

[Natalie_L · Accepted solution]

Thank you for your reply joshuaclancy. 

Are you currently in the UK or traveling? Also, when making the calls/sending texts, is this to one particular contact or all of them?

Thanks

[joshuaclancy]

I am in the uk and this is happening to all contacts 

[Natalie_L]

Thank you for confirming. 

Are you able to test the SIM in a different handset at all? This will help us to determine if problem is related to the SIM or the phone itself. 

Thanks

[joshuaclancy]

I tried it on a different phone and still the same problem 

[Natalie_L]

Thanks for confirming. 

At this point, it would be best for us to take a look at the account and settings from our side. To do this, I will just need to pop you over a private message to grab a few details. 

I will send the message to the purple envelope on the top right of this page now.

Speak soon, 

[Natalie_L]

Thank you for your time on private message today Joshuaclancy. 

Please do not hesitate to get in touch if we can assist in the future 🙂