Hi there
As with many other users on here, I am having some issues with call waiting on my sim.
I contacted customer services who couldn't quite understand the issue and ended up sending me a new sim. The same issue occurs on the new sim too.
When I try to enable call on waiting, the phone says "Failed to read data - something went wrong. Check your sim card or network connection and try again"
I have tried turning on call waiting using both the built in feature on my phone and also by using *43#, both options present an error. I have also tried the sim in a different phone, same issue.
It seems from previous posts that Emma C has made some sort of change on Virgin's side to get the feature to work.
Please could you assist?
