Virgin Media Community

[Debs644981]

• Hello my call waiting will not switch on it says check sim or provider.can anybody help.thankyou

[David_Bn · Accepted solution]

Good Afternoon Debs644981,

Thanks for your post on our Community Forums and a very warm welcome to you!

Sorry to see you've been having issues with the call waiting feature on your SIM card, has this now been resolved or is this still on going?

Drop a response below and we'll aim to assist you

Kindest regards,

David_Bn

[Debs644981]

Im afraid i still have the problem,the issue is not resolved

Thankyou for reply deborah

[David_Bn · Accepted solution]

Thanks for coming back to me Deborah

Let's take a closer look into this, check out the purple envelope in the top right hand corner for a PM from me

Kindest regards,

David_Bn

[enlli · Accepted solution]

There have been a few complaints about this  I know some on the forum team have been able to fix this by doing something Virgins end.

@David_Bn 

[Evame]

I am not enjoying being with Virgin Mobile at all. First, I find out belatedly that you do not offer three way Conference calls. I would never have joined if I knew that from the very start!! Then I discover that I am having this same issue with Call Waiting just like the many others have described here. It seems to be a general problem with Virgin Mobile and has been happening for a while.

In an answer to a similar issue from 2018 a colleague of yours said they "had to change the Call Forward when Busy divert to OFF on the network side".  Please look at my settings and see if that would resolve it for me otherwise I will leave as soon as my contract ends!