Virgin Media Community

[CaroAll]

I called my own mobile number using two different Landline phones at two different locations and on both occasions the same stranger answered the phone saying I was through to the Libyan Embassy - as if my phone number had been hijacked via that relatively outdated telephone system. Has anyone had a similar experience please and what would you do even if you haven't. Calls from other mobile phones work as normal. 

[Kain_W]

Hi CaroAll,

Thanks for your post and welcome back to the community.

Many apologies for the issues faced with the calls, firstly can I just ask are both landlines on different providers to Virgin? 

Also regarding the mobile calls, were they from different providers?

Let us know and we'll investigate further,