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Ruff78
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Call recordings

I have been accused of lying on a new phone deal and it has been cancelled, how do I request a copy of the call so I can prove I'm no liar and also report to offcom, is it the below

FAO Virgin Media Complaints

P O Box 333

Matrix Court

Swansea

SA7 9BB

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Zak_M
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Re: Call recordings

Good afternoon @Ruff78 

 

Welcome back to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had this experience, this isn't the level of customer services that we aim to provide.

 

In regards to getting the call recordings, you would need to log a DSAR request, do you have a complaint raised already regarding this? 

 

Kind regards,

Zak_M

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