I’m a new customer to virgin mobile, I was previously with Vodafone. I transferred my number over but ever since then the quality of my calls has been horrendous. When I ring anyone or they ring me, there is a horrible sound muffled sound with the dial tone. Then during the call the quality isn’t great and I can hear other noises on the line like bleeps or the line is muffled making it difficult to hear the other person. I don’t necessarily think it’s a signal issue as it happens wherever I go and even at home when I have WiFi calling enabled. It’s to the point now where I don’t like ringing people or answering the phone because the call quality is so bad. I’m using a brand new iPhone 12 Pro so I don’t think that’s causing it.
Does anyone have any ideas on what could be happening and how I resolve it? It’s making me wish I’d stayed with Vodafone. Prior to switching numbers I had no issues, it’s only since the number has been transferred that I’ve had this issue.
Hiya, I've been travelling around a bit this last week or so and I noticed the issue seems to happen wherever I am. I was in 80 miles from my home and it still happened. I also travelled to my office 15 miles away and again the call quality was poor.
Below is what it said, I'm not sure if this shows an issue. I drove around and it still did the same. Its the exact same issues as I experience when at home or when I drove to the office. Is it an issue with the handset? I'm really loosing patience. I dread people calling me or having to make a phone call because of the poor call quality.