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Call log history

Leeboo
Joining in

on ‎28-08-2022 02:32

Hi

I need to access my call log from January 2020 but my bill only goes back 12 months, how do I access what I need?

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3 REPLIES 3

John_GS
Forum Team
Forum Team

on ‎28-08-2022 08:51

Hi Leeboo

Thanks for posting and welcome to the community.

Our system would only be able to go back two years so would bee September 2020, if that's any use?

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Leeboo
Joining in
In response to John_GS

on ‎05-09-2022 09:57

Hi, no I need it for the period I mentioned- is there anyway of me retrieving it?

many thanks

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Lee_R
Forum Team
Forum Team
In response to Leeboo

on ‎05-09-2022 12:57

Hi Leeboo, thanks for getting back to us.

I would love to take a closer look on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.
Regards

 

Lee_R

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