Virgin Media Community

[JakeLeHuquet]

Hi there. I recently moved my account from my parents name into my own, with updated payment details and account. Since this switch I cannot make phone calls. I can still receive them, as well as being able to send iMessages. I still have full mobile data access as far as I can tell. Please can someone get in touch to help me out!? Thanks!

[jbrennand]

Is that a mobile or broadband account?

[JakeLeHuquet]

It’s a mobile account! 🙂

[jbrennand]

I will put this in the right place then.

[Steven_L]

Hey @JakeLeHuquet,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I'm sorry to hear of the issues that you're having with your mobile account and outbound calls. 

I would be happy to take a further look into this for you but would need to confirm a few details over via private message, please look out for my message and we can get started.

Regards,
Steven_L

[Steven_L]

Thanks for the update @JakeLeHuquet and I'm glad that I was able to get this resolved for you with a refresh of your profile. Please let us know, if you have any further issues.

Regards,

Steven_L