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CON? rec'd Virgin Sim card in my name but I did not request one im with EE

I received in the post this morning a Virgin Media letter addressed to me giving me an order number and a mobile number yet I did not request one and wouldnt do I am in contract with EE. 

Does anyone know why? 

I cannot get hold of Virgin on phone and there appears to be no live chat, no email just an address to send a letter too!

 

ANyone have a customer service email?  letter just states virginmedia.com/simhelp which doesnt help. Wasted a few hours on this today.

 

I had to register to join this group just to find some anwers.

Thank you

 

 

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Re: CON? rec'd Virgin Sim card in my name but I did not request one im with EE

 

Welcome to our Community Forum hughendenV 🙂

 

About the SIM card you've received, can I ask whether you previously had a SIM contract with us? I ask because sometimes where, for example a contract is cancelled, we change the SIM to Pay as you Go. At the moment, we're in the process of sending replacement SIMs to all our Mobile customers which may explain the automated SIM.

 

Please confirm for me so we can check.

 

Thanks,

 

Lisa

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