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Buy out payment

Hi,

I upgraded my phone a year early yesterday via the online chat and was referred to the team to make the buy out payment but no one came back to me. I have tried again this morning and again waited for ages but no response. Can anyone confirm how this payment is taken?

Thanks

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Re: Buy out payment

HI Arnie1820,

 

Welcome to the Community and thank you for getting in touch. 

 

We would usually take the payment for buy out whilst on the call. 

When you say no one got back to you, were you expecting a call back?

 

Thanks 

 

 

 

Nat
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Re: Buy out payment

Hi Nat,

I was using the online chat and once I had set up the new contracts they tried to link me in with another department to pay the buy out but no one connected even though I left it for a few hours. I still haven’t paid for the buy out on my account but I have my new handsets. Any ideas how this may be resolved?

Thanks

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Re: Buy out payment

HI Arnie1820, can you contact the buy out team on 0345 234 0753.^CW

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