Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
115 Views
Message 1 of 2
Flag for a moderator

Bringing my 02 number over to virgin mobile.

Just wondering if anyone can help me. 

I have recently purchased a new contract on virgin mobile and successfully transferred my number over from 02. Everything is working fine apart from when someone imessages me via text. My new phone will only accept text message to my original number and if someone wants to send me an imessage I don't receive them unless they have been sent to the virgin number I temporally had. Does anyone know why this is happening and how I can receive imessages to my original number?  

0 Kudos
Reply
Highlighted
  • 3.41K
  • 619
  • 874
Very Insightful Person
Very Insightful Person
112 Views
Message 2 of 2
Flag for a moderator

Re: Bringing my 02 number over to virgin mobile.

Hello

I am aware of this what you need to do is signout off your Apple ID, turn off the phone  and then back on, sign back into the Apple ID.

That will resolve the issue as iPhones only register the phone number change when signing in after a power off / on cycle.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply