Hi skyman457,
Thank you for your post and welcome to the forums.
A security answer/password would always be set up and there wouldn't be an order or account without one. It usually is mothers maiden name etc. Is still still an issue you are faced with at the moment?
Cheers.
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk