I have lost my phone which is on a virgin pay monthly contract. Insurer won't handle claim until IMEI of phone is blacklisted. Insurer told me only network provider Virginmobile can black list it. Spoke to Virginmobile who said as the phone was not bought from Virgin they cannot blacklist it even though I have the IMEI number. Virginmobile said only the people I bought the phone from (Envirofone) can blacklist it. Envirofone said they they have no ability or means to blacklist a phone and only the network provider Virginmobile can do it. It appears I am stuck. Searching the forum it seems that others have been in the same situation and that Virgin can (and are the only people) that can blacklist the phone.
Looking for help from someone from Virgin on this forum to assist me.
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