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Joining in

Hi I wonder if anyone can help?

I tried selling my old phone that I for from virgin and when I did it was denied as it was blacklisted.

I called virgin and even done online message help chat and there just sending me back and forward to different people 

Any advise what to do ?


Forum Team
Forum Team

Hi Francesca3

Thank you for your post and welcome to our community.

Just to check please, was this purchased directly through us?

Has the loan been fully paid off?

Was the phone ever reported lost or stolen to us?

Please pop back to us when you can. 

Vikki - Forum Team

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