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JAK4
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Blacklist confirmation

IPhone purchased from virgin was stolen. I need confirmation for insurance that the phone has been blacklisted. But virgin employee cannot provide this information.

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Zach_R
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Re: Blacklist confirmation

Hi @JAK4,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear about this. Has your insurance provider confirmed exactly what evidence they're after and would accept to process your claim?

Thanks,
 



Zach - Forum Team


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JAK4
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Re: Blacklist confirmation

Insurance provider wants proof that phone has been  blacklisted.  But I am guessing that confirmation that virgin has set the phone to blacklist would be sufficient. 

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Travis_M
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Re: Blacklist confirmation

Hi @JAK4

 

Thanks for posting on our community forum!

 

Have you received no notification whatsoever of the blacklist to your email?

 

Regards

Travis_M
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JAK4
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Re: Blacklist confirmation

I asked for proof of purchase & confirmation of blacklisting. I got proof of purchase. But no confirmation of blacklisting.

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Travis_M
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Re: Blacklist confirmation

Hi @JAK4

 

We do not have an official "proof of blacklisting" to provide although if needed we can manually type a letter and get it printed on letter headed paper if needs be.

 

Regards

Travis_M
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JAK4
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Re: Blacklist confirmation

That may be enough for them. Is there an email address for customer service. Or will I need to phone them again?

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Travis_M
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Re: Blacklist confirmation

I'm going to drop you a private message now @JAK4 - please keep an eye on your inbox.

 

Regards

Travis_M
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janey55
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Re: Blacklist confirmation

Hi Travis,

I am in the same predicament. Please can I be sent a letter or email also? I called your team last week on Friday to tell you that my daughters had been stolen. Whilst the agent was ordering a new SIM that they could blacklist a 3rd party device. I called a short while after to obtain proof of this along with proof of usage and proof that the SIM was replaced. I have called several times and been told in at least 2 occasions that it could be done and had been requested. I was advised to call if I did not receive the required documentation today. I call and I am told that this cannot be done. Even after speaking with Customer Relations. I cannot claim on the insurance without this and the device cost nearly £700! My daughter is 13 years old without a phone. Please help! 

Kind regards. 

Jane 

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