My partner just rang up to cancel his sim only contract, which we are out of contract with, the operator explained that we have to request to be removed from the black list? We asked what this is because we’ve never heard of it and she said you get put on a black list when you miss a payment/late payment/lost handset/lost sim. We have done neither of those things. We asked for an explanation as to why we are on the black list and proof, she couldn’t! She couldn’t tell us the reason. And then that was the end of the call?
what is going on? You can’t put customers on a black list for no reason and then not explain why!
Might be worth a shot at the text method and see if it works
PAC or STAC?
Taking your number with you? -If you want to take your number with you, you’ll need a Porting Authorisation Code, usually called a PAC. You can get a PAC in one of two ways:
Sign in to youronline accountand select Switching to make your request
Text ‘PAC’andyour date of birth (in DD/MM/YYYY format) to 65075For example: PAC 01/03/1984
Don’t want to take your number with you? -If you want to change mobile provider and automatically cancel your current service but not keep your mobile number, you’ll need a Service Termination Authorisation Code (STAC). You can get a STAC in one of two ways:
Sign in to youronline account and select Switching to make your request
Text ‘STAC’andyour date of birth (in DD/MM/YYYY format) to 75075For example: STAC 01/03/1984
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