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Billing

ReesA
Joining in

Good afternoon 

I moved over to o2 last year, and I would like to know why I pay £25 to you and a further £18 to o2 please? 

Thank you 

1 REPLY 1

Beth_G
Forum Team
Forum Team

Hi ReesA

Thank you for your post, welcome to the Community Forums.

Do you have cable services with us at all, or were you primarily a mobile customer who's now been migrated over to O2?

If you were only a mobile customer, any payments still made to us could be towards a credit loan agreement with us for a mobile handset. Whilst all SIMs were migrated over to O2, handset loan agreements remained with us.

Let us know, we'd love to help further.

Beth