on 16-04-2023 09:21
No longer able to see bills on the mobile app, even though I have received an email saying my bill is ready. The app states no bill generated yet. Anyone else had this. Tried contacting VM via the app but they have not responded
Answered! Go to Answer
on 16-04-2023 09:52
Hi @Kiaboy
Thanks for posting and welcome back to the community. Sorry about the billing confusion.
I'll send you a PM now to assist further.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 16-04-2023 09:52
Hi @Kiaboy
Thanks for posting and welcome back to the community. Sorry about the billing confusion.
I'll send you a PM now to assist further.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 16-04-2023 11:33
@Kiaboy Yes, I have had the same issue for a number of weeks now.
A ticket has been raised on my account but no resolution as of yet.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 16-04-2023 11:43
Hi @Graham_A
Thanks for posting. There is an update on your ticket. Can you click here and log in for me? Try via a web browser as well, several in fact.
Let me know if you're able to access the bills.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 16-04-2023 12:10
Hi John,
I am able to see my bill on line. But still not via app. Hopefully the attached will show.
Regards
Paul
on 16-04-2023 12:35
@John_GS Hi John, as with the other user bills show properly in the account when accessed via a web browser. It is just the app that isn't showing them.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 16-04-2023 12:41
Hi @Graham_A
I'll PM you now to get some details.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill