Hello, have just had a terrible experience speaking to your call centre staff in Philippines resulting in myself to loose my temper for which I apologize.
I took out a SIM only deal in May for my son who had ran out of DATA so I upgraded to the £12/m deal for 30 GB. However the representative did not inform me that the SIM won't refresh till the end of the month meaning my son would have no DATA for nearly 3 weeks, this was only relayed to me when I called up again after a few days. I was then told my only option to get a new SIM with DATA would be to cancel this new SIM and
with my son's original number and take out another contract with a new number, which I agreed .
After speaking to your call centre by txt I was told this SIM would be cancelled but need to give 30 days notice even though I never used this new contract.
After assured everything was done I received an email saying because the contract was being cancelled early I will need to pay a cancellation fee of £126 !
So this time I called again asking to speak to a UK representative and told not possible. I explained the situation after which I was bluntly told the charges are valid and I can't speak to a manager.
I have been a Virgin mobile user for nearly 10 years and my entire household use virgin mobile and I have virgin broadband and feel extremely let down by virgin.
In a fit of rage I have cancelled my direct debit.
Please I hope someone from Virgin UK contacts me to get this resolved.