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tianna
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Billed for a cancelled contract

hello, i cancelled my sim contract on the day i got the sim and it was cancelled during the 14 day grace period.

i was billed a month later even though i chucked the sim away and the sim isnt being used. i know i cancelled it on the day i got it. i cancelled during the 14 day grace period yet i am still being billed

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Paul_DN
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Re: Billed for a cancelled contract

Hi Tianna,

 

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are being charged for a sim you believe you cancelled to same day you got it.

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.


Regards

 

Paul.
 

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