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marzutek
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Billed after cancelled within 14 days

Hi

I signed the contract on 11th of September. Beacuse I wasn't happy with network coverage I decided to cancel the contract within 14 days , on 21st of September. I got confirmation of cancellation on my email. My phone number has been inactive since then. I Today I got the bill for  £11.10 .I feel cheated by Virgin beacuse during the cancellation I was told  I don't have to pay for anything. I didn't have any extra use. 

Would someone who can sort this out please contact me

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Emily_G
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Re: Billed after cancelled within 14 days

Thanks for the post Marzutek and welcome to our community.

 

Mobile billing starts from the day the order is created, any fee which is relating to your plan for example if your plan is £6 a month and you were charged £6 you are owed that back - if the charges relate to an amount which is used outside your plan allowances like extra data/call charges it is all valid apart from the the monthly amount.

 

As you have stated you didn't use any extras we'll pop you over a private message now so we can look into this and refund any charges if needed.

 

Thanks, Emily.

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