Hi @johnrowley8888,
Welcome to the forum page and thanks for posting this on here.
Sorry to hear you're having some issues but we are more than happy to help you.
I am very sorry for the way you have been treated and can appreciate this is not ideal at all, especially given the circumstances you are currently in at the moment.
I will happily take a look into this for you, to do my best to get this resolved, but will need some account information if that's okay.
Please look out for the purple envelope at the top right hand corner of your screen as this will take you to Pm's.
Thanks