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Big Oomph bundle 5 GB SIM CARD

I have still not received 5GB SIM card as part of this package, contract 18/05/2020, tv and broadband installed on 30/05/2020

I have contacted V M. by telephone and messaging with no avail,messaging never responds

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Re: Big Oomph bundle 5 GB SIM CARD

Hi Malcolmwh, 

Thanks for your post and welcome to our community. 

Really sorry that you've still not had your SIM, I know you're keen to get your hands on it. 

It's disappointing that the other contact methods haven't been able to resolve this so we'll certainly see what we can do from here. 

I'll pop you a personal message and grab some details 🙂 

Emma_C - Forum Team
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Message 3 of 14
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Re: Big Oomph bundle 5 GB SIM CARD

Virgin Media don't do 5G Sim Cards yet ??
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Message 4 of 14
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Re: Big Oomph bundle 5 GB SIM CARD

5 GB not 5G 😉
**********************************
I work for Virgin Media - but all opinions posted here are my own
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Message 5 of 14
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Re: Big Oomph bundle 5 GB SIM CARD

it’s not a 5G card it’s a Oomph 5GB CARD

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Message 6 of 14
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Re: Big Oomph bundle 5 GB SIM CARD

Hi Malcolmwh, 

Just letting you know we've received the details and we're working on getting this sorted, we'll be back in touch soon to advise further. 

Emma_C - Forum Team
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Message 7 of 14
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Re: Big Oomph bundle 5 GB SIM CARD

Hi Emma

thanks , hopefully it will be not to long to sort with your help as l have to make another payment to my existing provider on the 12th June

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Re: Big Oomph bundle 5 GB SIM CARD

I can appreciate that, we'll have it sorted as quickly as possible. 

Emma_C - Forum Team
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Message 9 of 14
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Re: Big Oomph bundle 5 GB SIM CARD

Hi Emma is there any progress in the issuing of the SIM card that is part of my contract with Virgin Media 

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Re: Big Oomph bundle 5 GB SIM CARD

Hi Ben as you work for virgin perhaps you can help as I feel I am just getting the run around as all I keep getting is that someone will get back to me to resolve this problem, but the problem is never resolved, the contract I entered into has not been completed as I have not received the SIM card that forms part of the contract 

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