Hi stevehenson.
Thank you for posting on the Community Forums.
I'm very sorry for your loss, my condolences go out to yourself and family during this time.
I hope that you have now successfully been able to send over bereavement forms to us. I'm sorry for any confusion caused regarding the email address. I will feed this back to the team so the formatting can be reviewed.
If you need anything else, please don't hesitate to ask.
Kindest regards,
Beth