Hi all after some clarification after I placed an order for a new mobile phone contract.
We tried to initially do this online but the website kept crashing so decided to call in direct. After doing this and going through all the process we got the documents through clicked the link for the contract etc and thought that was it. Shortly after I received an email stating the order was placed on hold I called in and have been advised there is an issue being investigated and to expect a call back within 48 hours this call hasn't happened yet so I have called again to be told I must wait for a call from the back office, no direct number I can call to find out what's happening what's being investigated or what the issue is and no callback as of yet which is really frustrating any advice?
