No response to my post on here, I see. Today I called in and spoke to a customer service agent.
- They could see that I made calls after being warned that my services would be barred. They therefore could not explain why my services were barred. They offered no solution to my services being barred, aside from suggesting I get a new number.
- Since I had no confirmation email when I raised a complaint using the web, I asked if they had a record of the complaint. I was immediately told that they could see the complaint and that it was open, and that someone would resolve the issue for me. Call me suspicious, but I asked them to read me some of the complaint details. I was then put on hold for a while, before being told that they'd made a mistake and could not see any complaint.
- I was promised a call back from a manager named 'Al' within 2 hours. It's been almost 4 hours and no call.
- I asked for a complaint to be raised, given that they had no record of the one that I raised via the website. I will be taking this issue to CISAS / OFCOM.