I prematurely deleted by direct debit with Virgin mobile but have an outstanding amount to pay. I cannot pay via the Virgin mobile website as I do not have my log-in details and to change my password I need a Virgin number which I no longer have. I do not have any paper bills as I have had e-billing for some time and these bills are stored on my online Virgin account. I wish to pay the outstanding amount and simply need Virgin mobile UK's bank details to do it. I cannot get through on the phone and it's costing me a fortune as I a currently abroad.
Welcome to the community and thank you for your post.
I'm sorry to hear that you've been having issues with the final amount due for your contract. I appreciate this would be frustrating when abroad. I'm afraid we aren't able to take or arrange payments here, you will need to call the team on +44 7953 967 967and the collections team will be able to take a payment.
That's what I was worried about really but they are making it very difficult. I'm still not sure why Virgin just can't give me their bank details - I had them at some point as I created the direct debit. They still wish me to ring to make a payment. What's the secrecy all about - any ideas?
Apologies. I can access your mobile account for you and if your banking details are still the same then I should be able to reactivate this for you. I'm unfortunately not able to take payments however. If you'd like me to re-enable to direct debit then I've sent you a PM.
IF you have permanently moved abroad and no longer have UK banking details, then this will require a payment by card, which can only be done by phone but you do not have to wait for a live person, the automated system also takes payments if you select the payment option.